Samsung OfficeServ Computer Telephony Integration (CTI) adds an exciting new dimension in meeting
the challenges of managing communications and information. CTI provides you with a link between two
previously separate systems, your telephone system and your PC, utilising the full power of both, and
delivering substantial benefits in enhanced customer service and personal productivity.
Whether it's the "one click" convenience of dialing directly from your databases, having database
records automatically "screen pop" for incoming calls, or managing your entire communications more easily
and effectively from PCs, CTI provides the solution. Organisations can now integrate their computer networks
and phone systems to create powerful business applications tailored to meet their specific communication needs.
Samsung has taken CTI one step further, by providing a range of packaged, fully integrated and seamless CTI
applications that offer complete "turn-key" solutions. The Samsung OfficeServ CTI capability will ensure your
business is ready to take advantage of the ever increasing range of CTI applications - an ongoing protection of
your investment in the Samsung OfficeServ system.
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