Does your receptionist get overloaded? Do your staff
complain that they are not getting their messages or their messages are inaccurate? Do you
have a target regarding how many rings you will allow your customers to wait before they
are answered, but are not sure whether you are achieving target? Does your staff 'on the
road' also tie up your reception? These are common issues with most small to medium businesses.
Now you don't have to worry.
The Samsung OfficeServ auto attendant feature can answer multiple calls simultaneously, providing
different greetings for different departments. External callers are prompted by the auto attendant
to enter their choice of destination for direct connection to the correct person, without the need
for a receptionist to handle the call. If no extension number is dialled within a specified time,
the call is automatically connected to a receptionist, or another specified extension. This is an
ideal solution for busy or out-of-hours periods.
Automated Attendand features are:
- Multiple Call Handling.
- Multiple Greetings.
- Delayed Answer.
- Automatic Night Mode.
- Remote Greeting Change.
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