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Avaya IP Office VoiceMail
The Avaya IP Office VoiceMail Lite application allows detailed, confidential messages for individuals and Hunt Groups to be left and collected 24 hours a day, 365 days a year. When enabled VoiceMail Lite automatically answers your telephone when you are not available to take a call. Personal greetings can be recorded, providing confirmation that the intended recipient will actually receive the message.
VoiceMail Lite adds a key component to the IP Office value proposition - free voice mail. Providing 4 ports of voice mail (except on the IP401 where it offers 2 ports which is more than enough for up to 8 users), VoiceMail Lite can handle the requirements of small organisations - typically up to 40 employees.
Avaya IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small or medium organization. When used with a network of IP Office sites, VoiceMail Pro's centralized voice mail feature enables a central voice mail system to handle all sites' messaging needs.
VoiceMail Pro
VoiceMail Pro allows for message handling for individuals
or groups, providing information to callers, assisting the
operator during periods of heavy call activity and more by
including a powerful voice processing system and an easy to
use graphical user interface - the 'VoiceMail Pro Manager'.
This application also allows VoiceMail Pro to dial back users,
internally or externally, as soon as a voicemail message is
left for them. It provides security, by prompting for a PIN
code should a user wish to change their Forwarding or Follow
Me number from an external telephone. The call flow can easily
be customized, enabling customers to break out of a mailbox
to speak to a receptionist or secretary.
Avaya VoiceMail Pro can send voice messages to email / Outlook
Assisted Transfer allows transfer of a call to a destination,
but allows the call to return to VoiceMail Pro automatically
for other options should the called party be engaged, or not
answer within a pre-determined time.
Avaya VoiceMail Pro is easy to setup & configure
Personal Numbering offers users the ability to remotely turn
their voicemail on or off, set their email forwarding , edit
their call forwarding and follow me numbers. Together these
actions provide a comprehensive Personal Numbering service
for the user who needs to remain in contact regardless of
their physical location. |
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