In short, the Alcatel OmniPCX Office has everything you need, making
this smart telephone system the driver of your success.
IP telephony and Voice over IP (VoIP) for easy networking
It surely makes sense to transport voice and data on a single network
infrastructure. This approach reduces costly voice calls between
sites and simplifies on-site cabling by connecting telephones and
PCs to the same cable. Furthermore, whatever the context - headquarters,
branch offices, home workers or mobile workers - voice services
are consistent. The Alcatel OmniPCX Office call server delivers
all this and more. It even provides cost-effective access to traditional
voice communication systems (e.g., PSTN, ISDN and analog phones)
via the pre-installed Media Gateway. Alcatel's new range of IP phone
sets is the right user interface for these IP-based services; they
are fully compatible with Alcatel's digital phone sets. A single
installation can combine IP telephony and digital telephony, providing
the same level of services for each user. This lets you move to
IP, whenever you want.
A strong network infrastructure is essential for supporting data
communications. The network makes it possible to share information,
peripherals, workgroup applications, Internet access, e-mail, intranet
server, etc. The network can also support your voice communications
over IP. Alcatel OmniPCX Office brings you this solid infrastructure
through integrated LAN (local area network) switches that connect
PCs, servers and IP phones. The system is easy to manage because
it is a native IP PBX that supports IP telephony and VoIP; moreover,
it uses DHCP (Dynamic Host Configuration Protocol) to automatically
allocate IP addresses.
For small and medium-sized companies, the Alcatel OmniPCX Office
is thus the perfect solution for voice and data convergence.
Digital phones: the right user interface
Alcatel Reflexes™ is a complete range of digital phones that
are designed to make communications more efficient. To build these
terminals, Alcatel combined leading-edge telephones, computer components,
IP technology (e-Reflexes™ range) and our unrivaled experience
in creating ergonomic user interfaces. The result is a range of
phones that feature easy-to-use functions, whose common goal is
to boost productivity, while reducing the cost of installation,
training and support. Reflexes™ phones offer unmatched installation
flexibility, through Alcatel's unique range of plugware options.
For example, the multi-Reflexes™ interface makes easy to add
a Reflexes™ set to your system by connecting it to an exiting
Reflexes™, without running a new cable. These connectors transform
Reflexes™ telephones into IP or DECT desktop phones. Using
Alcatel's plugware, other communications tools (such as analog and
ISDN devices and Reflexes™ terminals) can be linked to a Reflexes™
telephone.
PC telephony: the solution for customer care
PIMphony for Alcatel OmniPCX Office is a Personal Communication
Manager that links two of the most widely used business tools -
desktop computers and telephones - to provide a powerful, user-friendly
phone assistant that manages everyday phone tasks. PIMphony offers
a complete set of phone services, including call logging, voice
mail and set monitoring, which are continuously available on the
PC, regardless of any other applications that may be running.
Furthermore, company contact databases are integrated with PIMphony
to provide optimal service. PIMphony improves customer interaction
and services, increases personal and team productivity and optimizes
your Alcatel OmniPCX Office investment by adding a new dimension
to phone services.
Enterprise Mobility (DECT)
Mobility in communications is a vital element for success in today's
business environment. Mobility within the company is the key to
greater staff efficiency and heightened customer satisfaction. The
Alcatel Mobile Reflexes™ range provides all the advantages
of Alcatel OmniPCX Office on a cordless handset. In addition, a
number of new features - improved ergonomics, a large graphic display,
an integrated loudspeaker and a headset connection - have been built
into the handset to make it more convenient and easier to use.
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Smart and friendly business telephony